Subscription

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  sdotco2021 · Member · Jun 4, 2022 at 10:13 pm

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  Hello, I’m trying to make the payment for my yearly subscription

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jun 5, 2022 at 1:11 am

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  Hi! The bad news is the purchase was blocked, and only the billing team can help with that. If you’ve reached out to them already, great.

  The good news is I actually don’t see any upgrades on this account. Can you clarify what you were trying to renew? We’ll check it out and point you in the right direction.

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  sdotco2021 · Member · Jun 5, 2022 at 8:48 pm

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  I’m not trying to renew, I’m trying to purchase the yearly subscription. I believe I entered my credit card information incorrectly several time and it disabled me from paying until I contact Word Press to re-enable my account.

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  sdotco2021 · Member · Jun 5, 2022 at 8:50 pm

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  How can I contact the Billing Team to solve this issue?

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  supernovia · Staff · Jun 6, 2022 at 12:07 am

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  Oh! My apologies, you mentioned your yearly subscription and my mind jumped to existing yearly subscriptions.

  I can see you’ve already contacted the billing team yesterday. They’ll respond within about a business day, so yours will be one of the first cases they open Monday morning. Thanks for your patience on this!