Subscription

  • Unknown's avatar
    joecasamento · Member ·

    Hi,

    At this moment I’m having trouble understanding my subscription. I have the emailed receipt for $264 for the Premium package. When I click ‘Get started now’it redirects me to a blank page, refreshing yields no results.

    But when I go to my site on my wordpress profile it still says Free plan.

    I have another website that I’m trying to transfer over to WordPress and it keeps asking me for a new subscription.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    I just took a look and unfortunately, it seems that we don’t have any record of purchases, transactions, or billing activity under the account you’re currently logged into, so it sounds like you purchased it under a different user account.

    To get started, could you please provide us with the charge details at https://wpchrg.wordpress.com/ ? This will help us to identify the transaction and provide you with the assistance you need.

    To find the transaction ID, you can check your bank statement for a charge with WordPress followed by a ten-digit letter/number code.

    For example: WordPress XXXXXXXXXX.

    If you only see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.

    If the charge on your bank statement doesn’t match this format, it’s possible that the charge wasn’t made on WordPress.com.

    I hope this information helps you out! Let me know if you have any further questions or concerns.

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