subscription
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I was charged $30 2-3 days ago and have been trying to get in touch since I saw the charge appear. One page said there was no one to help until the 20th another said their were people I could chat online with, but I have yet to be able to locate said people. The run around is inconvenient. I just would like to know what I subscribed to and I would like a refund.
The blog I need help with is: (visible only to logged in users)
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Hi there,
That sounds like either an annually renewable custom design renewal charge or a no-ads upgrade charge. If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged -
Note these two locations please:
Dashboard > Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
The refund period for Domain Registrations and Renewals is 48 hours. https://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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Hi there! I see that you got in touch with Becky via live chat and got this charge refunded. Feel free to open a new chat or forums thread if there’s anything else we can help with!
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