Subscription

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  principalwright · Member · Nov 14, 2021 at 11:30 am

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  I have already canceled my subscription but am getting billed again.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  limitlesstrainingllc · Member · Nov 14, 2021 at 12:56 pm

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  Please cancel my subscription, I do not know how to cancel it. I keep getting charged when I’m not using the site. Please cancel the account thank you

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  staff-doublebassd · Staff · Nov 14, 2021 at 5:36 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  staff-doublebassd · Staff · Nov 14, 2021 at 5:39 pm

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  Hey @limitlesstrainingllc,

  I would love to assist you, but unless this is in regard to @principalwright’s initial post, in order to keep threads on topic and prevent the OP from receiving email notifications, I wanted to see if you could create a new post?:

  https://en.forums.wordpress.com/?new=1

  Feel free to add the modlook tag to the thread so staff can respond immediately.

  Otherwise, if this is @principalwright under a different username, let us know and we’ll look into this for you.

  I see that you have a Business plan and therefore you have access to our live chat support. Please start a chat session from the link below and we’ll help you resolve the issue you’re having immediately.

  https://wordpress.com/help/contact

  Thanks!