SUbscription Active when payment not received or due before 2 days

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  netgains28 · Member · Jan 9, 2026 at 9:15 am

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  We are using the WooCommerce Subscriptions plugin on our site and are encountering a renewal issue. We have two subscriptions whose payment dates were due two days ago, but their status is still showing as “Active” when it should be “On Hold.” Can you please confirm why they are still active? They were set to manual and supposed to expire on January 7th but are still showing as active.

  The blog I need help with is: (visible only to logged in users)

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  kavyagokul · Staff · Jan 9, 2026 at 10:08 am

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  Hi there!

  I see that you have opened another support ticket with us about this. I’m going to close this topic, and we’ll continue helping you in the ticket.

  Thanks!