Subscription Active?

• 

  camocrane · Member · Jul 20, 2022 at 12:45 am

  • Copy link
  • Add topic to favorites

  Hi! It looks like I have paid my invoice in 2022 but my site is no longer active and I lost my domain? Can you please give me an update here? How do I get it back active?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  fstat · Staff · Jul 20, 2022 at 11:10 am

  • Copy link

  Hi there,

  It appears that you filed a chargeback with your bank against us for that payment. When you file a chargeback against us, you are accusing us of fraud, which causes the funds to be frozen and your site to be locked. You can see more information here:

  https://wordpress.com/en/support/payment/chargebacks/

  I see that our Billing Support team already contacted you about that via email last month, so it’s best to follow up with them.