Subscription and paypal chargeback
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I dont get this platform, 2 days ago I’ve paid for a subscription 2 days ago and for some reason Paypal blocked the transaction.
I have just got off the phone with Paypal and they have removed the HOLD on the funds, and they are no longer in my account.
When I just tried using my subscription, not only that it wants to charge me the $35 again, it also fined me for $20.
I don’t understand why I need to pay for a problem in the connection between WordPress and Paypal.
I just paid the fine because this company doesn’t offer support for non-paying customers, tried to claim my paid subscription and domain mapping – but even though in my billing history it show the $35 charge – my website is still on the Free setting.
Please advise
Thanks in advanceThe blog I need help with is: (visible only to logged in users)
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I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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While you are waiting read about chargebacks and disputes here:
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@elleellemodels thank you for your patience. My colleague on the payments team was able to find and fix this last night. Cheers :)
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@supernovia modlook
thank you, will I would love to get the $20 fine refunded as it was not my fault + the chargeback got canceled within 10 days like your T’s & C’s says.Thanks in advance
Elle -
@elleellemodels understood; it’s already been refunded, so you’ll see that soon. Cheers :)
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