Subscription Cancellation

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  savalvis · Member · Apr 28, 2022 at 11:57 pm

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  I purchased and cancelled my wordpress $180 subscription the same day. It looks like I was charged $180 twice. I have a confirmation email saying it was cancelled and I will be refunded in 7-10 days. I want to make sure this is cancelled and that I am not being charged twice.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Apr 29, 2022 at 5:23 am

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  Hi there,

  Staff can assist you in this regard.
  Please wait for the next member of staff.
  In addition, I’m tagging this as “modlook” so it can be addressed sooner.

  Hope this helps! :)

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  fstat · Staff · Apr 29, 2022 at 7:10 am

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  Hi there,

  I can confirm that you haven’t been charged twice, and your refund has already been processed on our end. You can find more details on your Billing History page:

  https://wordpress.com/me/purchases/billing

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  savalvis · Member · Apr 29, 2022 at 2:19 pm

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  Do you know why it still shows two charges on my bank account?

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  helper-heroponriki · Member · Apr 29, 2022 at 3:35 pm

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  Refunds may take 7-10 days for the credit to show up in your bank account, depending on your bank’s policies. You could reach out to your bank to see if they can process that more quickly.

  I hope that clarifies things!