Subscription charge

• 

  nissaafossum · Member · Feb 11, 2022 at 3:34 pm

  • Copy link
  • Add topic to favorites

  Hi I’ve been trying to cancel my subscriptions but I am not seeing the option to. I’m trying to contact support but it seems that the only option is to ask in the forum. I was just charged 114$ today for the subscription I would like to cancel. Can someone please help me cancel my subscription and refund the 114$ I was charged? Thank you.

  I don’t have a site linked to this WordPress.com account

• 

  staartmees · Member · Feb 11, 2022 at 3:42 pm

  • Copy link

  If you don’t know what a charge is about, you can check it at https://wpchrg.wordpress.com/. You can contact the Billing Team using the contact form on the same page.

• 

  staff-sheva · Staff · Feb 11, 2022 at 4:21 pm

  • Copy link

  Hi @nissaafossum,

  Looking at your account, I don’t see any active upgrades. What’s the URL for your site?

• 

  nissaafossum · Member · Feb 11, 2022 at 5:19 pm

  • Copy link

  Thank you! I was able to log onto a pc where I was able to access the bills. They wouldn’t display on my phone or laptop

• 

  staff-blorbo · Staff · Feb 11, 2022 at 6:07 pm

  • Copy link

  Hm, would you mind checking something on the laptop they weren’t appearing on?

  First, please make sure that your browser is up to date: https://browsehappy.com/

  If it is not, please try updating your browser or switching to a different browser.

  If it is, please do these two things:

  1. Try clearing your browser’s cache and cookies.

  2. Try with all browser extensions or add-ons temporarily disabled.

  Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.