Subscription email account removed??

  • Unknown's avatar
    javierren · Member ·

    Hi, over the last ten or fifteen days the widget for suscription of Jetpack is not working as it should, I guess. When someone tryes to suscribe my blog it returns that the email account used for using emailing of suscription has been removed.
    When I publish a post, the typical email isn’t sent to my suscribers

    My web is http://www.pintandolasnubes.com and I’ve been using your plugin from the beginning. I don’t understand.
    I don’t know what’s the email account used to send emails of suscription, sorry, but I think that’s the key…

    Please, tell me how can I fix it. I’m desolée.
    Thanks.
    Javier.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    I tried subscribing to your site via the widget and it works for me. I got the confirmation email, and am now subscribed to your site.

    I’ll stay subscribed until you publish your next post, to make sure the emails are coming through, but to me it looks like everything is working.

    If some of your subscribers are not getting notifications, the problem could be with their emails. If you can give me some of the email addresses that are not working I can check, or better if those subscribers can post here themselves.

  • Unknown's avatar
    javierren · Member ·

    Hi kokkieh, thanks for your answer.
    Have you got the subscription from the main page? this is, from “Recibe mis publicaciones en tu email” button( Subscribe )?

    It’s amazing! good news! but I don’t see your email in blog subscriptors, maybe you haven’t confirmed it??

    Thanks.
    Javier

  • kokkieh · Staff ·

    I followed and confirmed with no problem. However, if I look at your site’s feed the last post it shows was published on 2 August 2015:

    http://pintandolasnubes.com/feed/

    So for some reason your posts are not making it into the feed, which could be why Jetpack isn’t sending out the emails. Are you publishing these posts as regular posts, or do you have some custom post type enabled?

    I might need to refer you to Jetpack support, but can you please try one more thing: Remove and reinstall the Jetpack plugin on your site and then reconnect it to WordPress.com.

    Or if you prefer, you can try Jetpack support directly here:

    Contact Support

    They might have other insights as to what could be going on here.

  • Unknown's avatar
    javierren · Member ·

    Thanks kokkieh, I’ve uninstalled Jetpack and reinstalled it, but I think it goes as before.
    Last post my subscriptors received was on 18 September 2016. I think that’s the first D day or a few days later…

    I’m going to contact Jetpack support directly as you suggest.

    Tomorrow, 13 October, a new post will be released at 00:00. Maybe you received it, I hope :)

    Thanks a lot.
    Javier.

  • kokkieh · Staff ·

    I did some more digging on this, and it appears there was actually a bug in the Jetpack plugin that may have been causing this. There should be a new version released soon to fix this.

  • Unknown's avatar
    javierren · Member ·

    Ok, thanks again kokkieh.
    I’ll wait then. In the meantime I’ll try to find other ways to send emails to my subscriptors.

    Javier.

  • kokkieh · Staff ·

    I’ll let you know once the new version is released.

  • Unknown's avatar
    javierren · Member ·

    Hi Kokkieh, I’ve installed Jetpack beta version and I think my subscriptors have received post email. I’ve just published half an hour ago.
    Check it please.

    Do you know when the new full version will be released?

    Thanks.
    Javier.

  • kokkieh · Staff ·

    Hi Javier,

    I also received a notification email of your last post, so the beta plugin is working.

    It looks like they’re still wrapping up a last few things with the new version, so if it’s not released before the weekend I suspect it will be soon after.

    If you go to My Site ->Plugins and set the plugin to update automatically, it should update itself the moment the new version is released.

  • Unknown's avatar
    javierren · Member ·

    Hi Kokkieh, it looks nice!
    I’ve just set the plugin to update.

    Thanks a lot.
    Javier.

  • kokkieh · Staff ·

    Just wanted to let you know that the official update was released yesterday, so if you are still on the beta version you can update to the release version now.

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