Subscription exception, need to restore to starter subscription

  • Unknown's avatar
    derickziz · Member ·

    Since I unsubscribed from the creator subscription, the system seems to have directly changed me to a free user, but in fact my starter subscription is still valid. Please help me restore my starter subscription. Thank you

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    derickziz · Member ·

    Since I unsubscribed from the creator subscription, the system seems to have directly changed me to a free user, but in fact my starter subscription is still valid. Please help me restore my starter subscription. Thank you

  • staff-dpwordpress · Staff ·

    Hi @gigivas!

    Thanks for reaching out about the issues reported. We sent you an email with next steps on this process, and your Starter plan is now restored to the site as well.

    Best!

  • The topic ‘Subscription exception, need to restore to starter subscription’ is closed to new replies.