Subscription got charged twice after cancellation

• 

  chefylinh · Member · Nov 13, 2023 at 6:02 pm

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  Subscription got charged twice after cancellation

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Nov 14, 2023 at 1:31 am

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  Hi there,

  I can confirm you have cancelled the auto-renewal on your account and issued a refund for your original renewal amount. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

  You can expect to see the funds in your account, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.

  More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund