subscription — my payment via debit card (for $18.00) is rejected.

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  timothydelaney · Member · Jul 19, 2016 at 12:16 am

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  Three time my attempted payment of the subscription fee of $18.00 has been rejected.

  The blog I need help with is: (visible only to logged in users)

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  bookgirlmn · Member · Jul 19, 2016 at 12:43 am

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  I’ve added “modlook” to the sidebar tags on this thread to bring it to WordPress.com staff attention.

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  supernovia · Staff · Jul 19, 2016 at 4:42 am

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  Hi @timothydelaney, I don’t see any current upgrades on this account. If you have upgrades on another account, can you log out, then log in again as the correct user? From there you should be able to update card details, etc.

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  timothydelaney · Member · Jul 19, 2016 at 3:09 pm

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  I simply need to renew the domain registration before it runs out. I would also like to change the credit card if possible. How do I do this?

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  supernovia · Staff · Jul 19, 2016 at 4:56 pm

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  @timothydelaney, first, log out of this account.

  Then log in again. Use the email address that got the invoice. That will be the correct account, and you can manage the purchase / change cards / etc. as needed.

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  timothydelaney · Member · Jul 19, 2016 at 5:36 pm

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  When I go to manage purchases I cannot access my credit card information

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  supernovia · Staff · Jul 20, 2016 at 1:24 am

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  @timothydelaney you are still logged into the timothydelaney account… I’ll contact you via email.