Subscription payment renewal BUT I canceled

  • Unknown's avatar
    mateteou2231604077 · Member ·

    Hi,
    I received a email from Paypal informing me that WordPress renewed my subscription (13$). However I deleted my subscription a while ago and I got no information about any subscription in my client space.
    Can you please explain me what’s the matter ? I also want a refund.

    Thank you

  • Unknown's avatar
    a18s · Member ·

    Hi there,

    What is the URL of your website or what is the name of your account on the WordPress.com platform you need assistance with?

    Meanwhile, I’ve tagged your post so staff members can see it. Kindly wait until a staff member will get in touch with you. I am a volunteer here.

    Cheers!

  • fstat · Staff ·

    Hi there,

    We have no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

    Please use the following tool to determine if the purchase you’re referring to is associated with WordPress.com or not.

    Why was I charged?

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