Subscription Problem — Not Logging Subscribers?

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  brianjamesfreeman · Member · Sep 22, 2011 at 2:10 am

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  I’ve gotten 30+ emails about new subscribers today and every email says: “Congratulations. You now have 1 subscriber.”

  In addition, on my site stats page it says:

  “Site subscriptions: 1 active subscribers

  Comment subscriptions: 1 subscriber, 1 subscription”

  Is it really not logging the people who are trying to subscribe?

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Sep 22, 2011 at 7:49 am

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  It’s entirely possible that these subscribers have not confirmed their subscriptions yet.

  Once they subscribe, they receive an email with a confirmation link. They will not receive subscription emails or appear as active subscribers until they click the confirmation link.

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  brianjamesfreeman · Member · Sep 22, 2011 at 12:22 pm

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  thanks for the quick response! :)

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  staff-blorbo · Staff · Sep 22, 2011 at 7:22 pm

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  You’re welcome!

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  brianjamesfreeman · Member · Sep 22, 2011 at 11:20 pm

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  The count does seem to get “stuck” for a while… I’ve had more people subscribe today and each one has been #31… it seems odd that none of them have confirmed their subscriptions as the day has gone on. But as long as it’s working, that’s all that matters!

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  brianjamesfreeman · Member · Sep 22, 2011 at 11:22 pm

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  Oops, meant to add this…When I go to the Site Stats, it says:

  “Site subscriptions: 31 active subscribers”

  When I click on that, the next page tells me:

  “WordPress.com Subscribers (3) | Email Subscribers (36)”

  But maybe it’s counting the email subscribers in that count who haven’t confirmed yet?