subscription refound

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  cosminsergetohaimana · Member · Feb 29, 2024 at 11:46 am

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  Dear WordPress Support Team,

  I hope this message finds you well. I am writing to request a refund for an accidental upgrade to the WordPress Creator plan at $40 per month. My intention was to continue with my current plan for 9 dolars, and I mistakenly selected the upgrade option.

  Here are the details of my account and the accidental upgrade:

  I realized the mistake immediately upon reviewing the confirmation email/details of the upgrade. I have not used any of the features that come with the Creator plan since the accidental upgrade.

  I kindly request a refund for this transaction and, if possible, to revert my account back to its previous plan without the additional features of the Creator plan. I understand the terms and conditions regarding refunds, and I believe my request falls within the allowable timeframe for such claims.

  Thank you very much for your understanding and assistance in this matter. I apologize for any inconvenience this may have caused and appreciate your prompt attention to this request.

  Should you require any further information or action on my part, please do not hesitate to contact me.

  Best regards,
  Cosmin-Sergeto

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Feb 29, 2024 at 1:06 pm

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  Hi there,

  I reviewed your account and the details of your recent transactions. Both your Creator plan and your previous Starter plan have been canceled, and a refund has been issued for both. You can verify that on your Billing History page at https://wordpress.com/me/purchases/billing

  Since both plans have been canceled, you will need to repurchase the Starter plan.

  If you have any further questions or require additional support, please don’t hesitate to get in touch.