Subscription refund

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  angelajp09 · Member · Jan 4, 2023 at 4:19 pm

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  I went through with the refund process and cancelled my domain name and subscription on December 30th. I knew that it worked as my I’ve received both the email confirmation and see the charge being reversed on my account. However, I noticed recently that there is a new pending charge for the same amount even though I’ve removed all the card info from my account. I was not sent a receipt along with this new charge. What’s happening?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  amiteshg93 · Member · Jan 4, 2023 at 4:28 pm

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  Hi there, 

  Staff can help you out in this regard. 

  Thanks for your patience while the staff gets back to you. I’ve added Modlook for quicker responses. 

  Thank You. :)

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  staff-doublebassd · Staff · Jan 4, 2023 at 7:57 pm

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  Hit here,
  
  I checked your account, and the refund was processed on 12/30. There should not be any pending transactions. It can take up to 10 days for the refund to reflect on your bank statement, but the full amount should show up for you.
  
  Please let us know if you have any questions.

  Thanks!