Subscription refund

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  armaadams13 · Member · Jan 8, 2023 at 1:43 pm

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  Hi I was under the impression my subscription was cancelled and I got charged $122 I don’t have right now due to a health issue in my family. While I appreciate the services you provide I never launched my site and used my subscription. It would be greatly appreciated if I could get a one time refund for the $122. I have canceled my subscription the same day the money was taken so I’m not sure what how to ensure I get a refund

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Jan 8, 2023 at 10:56 pm

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  Hi there,

  I can confirm you have cancelled the recent renewal and issued a refund for your original purchase amount.

  You can expect to see the funds in your account in the next 7-10 business days, and can see a receipt confirming this refund here:  https://wordpress.com/me/billing

  Let us know if you need further assistance or if you have any questions.

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  armaadams13 · Member · Jan 27, 2023 at 1:47 am

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  Hello, I still haven’t received my refund. Can you please look into this for me?

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  aleone89 · Staff · Jan 27, 2023 at 9:58 am

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  Hello there,

  We can see that the refund has been processed from our end.

  For help locating that, we’d recommend reaching out to the payment provider to see where that has landed.