Subscription Refund Request

  • Unknown's avatar
    kslotnick · Member ·

    Hello, I’m reaching out because I was charged for my WordPress annual subscription in March. I had thought I canceled it and when I realized I didn’t, I immediately canceled.

    I don’t need the subscription this year. Is there anyway I can receive a refund?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    I’ve reviewed your account details, and it appears that your WordPress annual subscription was indeed renewed in March. As per our refund policy, we offer a 14-day refund window for all our plans. However, the renewal for your subscription took place almost two months ago, which unfortunately places it outside of the refund period. I truly wish there was more I could do in this situation, but our policy is firm to ensure fairness to all our customers.

    Given that you’ve already paid for this subscription period, I’d like to suggest restoring your plan. This way, you can continue to take advantage of the features and benefits your plan offers for the rest of the year. WordPress.com has a plethora of tools and features that can help you create and manage a website, and our support team is always here to help you make the most of them.

    If you need any assistance in using your plan or if you have any other concerns or questions, please don’t hesitate to get in touch with us.

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