Subscription renewal

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  benoitjamesboisvert · Member · Jan 1, 2019 at 12:17 pm

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  Hi, Îve beek charged automatically for year 2019 and there is no activity on my page since 6 months, can I be refunded?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jan 1, 2019 at 1:53 pm

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  Hi there, if you want to cancel a WordPressdotcom subscription, you can do so from your Manage Purchases dashboard as long as you are logged in with the username account that purchased the upgrade.

  https://en.support.wordpress.com/domains/faq-renewing-and-canceling/

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  fstat · Staff · Jan 2, 2019 at 11:57 am

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  Hi there,

  I don’t see any charges made to the account you’re contacting us from. Can you please let me know the WordPress.com username or site address associated with those charges so I can have a look?

  Also, can you please use the following tool to check if those charges are from WordPress.com or not?

  Why was I charged?

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  zythoslove · Member · Jan 3, 2019 at 7:29 pm

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  This is the account linked to my Paypal account, here’s the email linked to the account: (email visible only to moderators and staff).

  I tried many times to get refunded and it does not work.

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  supernovia · Staff · Jan 4, 2019 at 12:10 am

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  Thanks for logging into the correct account, @ zythoslove.

  The plan renewed recently; we can refund it but we need to confirm whether it’s OK to cancel the domain. If we cancel, it won’t be released for use with another host, so if you want to use zythos.blog for any other purpose, please let us know.

  Otherwise, go ahead and confirm the cancellation and we’ll get this taken care of.

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  zythoslove · Member · Jan 4, 2019 at 12:50 am

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  Yes it’s ok to cancel the domain, thanks for the quick reply, it’s really appreciated!

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  fstat · Staff · Jan 4, 2019 at 8:30 am

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  I’ve canceled your Premium plan and your domain and issued a full refund. You should see that refund on your statement within 10 days.

  If you have any other questions, just let me know and I’ll be happy to help.