subscription renewed
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I have received an email to say a subscription has renewed. I’m sure I cancelled this a long time ago and am not sure why it has renewed. I have checked the domain and it is still there but hasn’t been worked on for years. I’m sure I cancelled it in 2018. I would like the subscription cancelled and any fees reimbursed as had no notification of this happening before now. Please advise if you need me to do anything else. I had the renewal sent to my personal email address (email visible only to moderators and staff)
Site: help@pasqualepublishing58e04acda7.
Correct account: Unknown -
Hello there,
Many thanks for reaching out.
Are you able to confirm the URL of the website that you need assistance with please?
This will help to determine next steps.
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Hi there,
I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.
Let me know if you have any questions.
Thanks!
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Hi there, I have just responded by email but not sure you’ll get it. The trouble is I don’t know what account you mean? What upgrade? I haven’t purchased anything from WordPress for 3 years. I have a new website that was created for me but I don’t think this is linked to my original accounts.
Can you explain what it is exactly you need? Email address? Website url? Passwords?? I really can’t understand how this has renewed when it hasn’t been active for 3 years. I’m sure I cancelled it along with my other site.
I can send you a list of all the sites I have had, and those that are currently working?
http://www.pasqualepublishing.com – shut down. Should be associated with [REDACTED]
http://www.fivegomad.com – shut down. Should be associated with [REDACTED]
http://www.apositiveresult.com – waiting for it to finish then will shut it down. Should be associated [REDACTED].
http://www.crocusinteriordesign.co.uk – this is my current and working website set up by a web designer but managed now by me. Should be associated with user name [REDACTED].
I hope this helps!
Jo
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Hello Jo,
Many thanks for that additional information there.
Can you explain what it is exactly you need? Email address? Website url? Passwords?? I really can’t understand how this has renewed when it hasn’t been active for 3 years. I’m sure I cancelled it along with my other site.
If you have access to multiple WordPress.com accounts, you would need to login to account to manage purchases related to that account – this is for security and privacy.
I hope this helps.
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To help you out with this, we’ll need to get some additional information from you, which you shouldn’t share here in the public forums.
That said, if you do not know the credentials for the correct account, please check out this page and fill out the Account Recovery form to regain access to the account:
https://wordpress.com/support/account-recovery/.
If you’re still having trouble, you can reach out directly via
[email protected]. -
I have done all of the above and each time is the same. I can access the account, change my password, but when I actually go in to my ‘site’ there is not site there.
I have screen shot all that I see so that you can see what I’m seeing. You have charged me for a site that no longer exists in my account. -
Hi there,
I am not seeing a recent email sent to
[email protected]from your account. To confirm, what email did you use?To assist you with regaining access to your account, you can use the transaction ID located on your bank statement as proof of ownership when you reach out to the Account Recovery Team. They would be the best bet to further assist you with regaining access to your account.
At the very least, if you can provide the transaction ID, we can refund that even if we are still working on helping you with regaining access to the account.
Hope that helps.
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Hi, I sent it from (email visible only to moderators and staff) as that is the address that the renewal sub was sent to. I have tried to attach a screen shot of the email but can’t. The deatils from the email are:
[redacted]
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Hi there,
Since this is a public forum, I removed the transaction ID information from your post.
I have canceled your subscription for pasqualepublishing.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.
In regards to recovering the account, our Account Recovery Team should reach out to you shortly to assist you.
Please let me know if you have any other questions.
Take care,
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