Suddenly my whole webpage is gone

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  marlenelundgren · Member · May 12, 2020 at 12:25 pm

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  Hi! When I try to login to my website admin I get the error message that my username is unknown. When then looking at my webpage everything is gone. Can you see what has happened? http://www.halsokuren.com

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  adarshhalan · Member · May 12, 2020 at 1:55 pm

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

  Thanks

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  marlenelaw · Member · May 12, 2020 at 2:21 pm

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  Thank you so much for your quick reply. I will go to wordpress.org.