sumofthyword.com
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My credit card info has been on my wordpress billing info for a week but your billing will not renew my domain mapping no matter what I do to try and activate it. Please make it much easier to just renew my domain mapping of sumofthyword.com without trying to steer me into a premium service. Provide a simple renewal tab on my billing page for my current service.
The blog I need help with is: (visible only to logged in users)
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You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
1. What is the domain URL?
2. What is the underlying .wordpress.com URL?
3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
4. When was the upgrade purchased?If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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sumofthyword.com
sumofthyword.wordpress.com
There has been no upgrsade purchased or desirted.All I want wordpress to do is accept my credit card info to pay the $13 domain mapping.
If they would supply a simply renew button on their billing page to renew current format a person has rather than trying sixc ways to Sunday to get a person to upgrade to a premium program I wouldn’t be bothering you!
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Hi there,
The domain mapping upgrade for sumofthyword.com is owned by the user bradmoyers. Only the purchase owner can renew an upgrade — which is you are not seeing the option to do so in your account (rlm4765).
The purchase owner can renew the upgrade from their Manage Purchases page:
https://wordpress.com/me/purchases/
Come back to me if you have any problems.
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