Supervisor assistance needed

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  knowinghopeinc · Member · May 3, 2017 at 11:29 am

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  I have been trying to have my domain name unlocked since last week and there is still an issue on wordpress.com end. I have tried addressing this to the original post for the past two days without any responses. Would someone please help me? I have a small non profit organization and need this resolved.
  The error message I continue to receive is:
  My account is still stuck, saying this message when I try to complete the domain transfer:
  “The domain knowinghope.org is currently locked from transfer (Status clientTransferProhibited).
  You will need to unlock the domain at 5237-ww before a transfer can take place.”
  I am hoping someone can help me to get this resolved today. Thank you so much!

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 3, 2017 at 11:35 am

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  Hello @knowinghopeinc,
  I am tagging this question with the modlook tag on the Tags section of the sidebar, so that this thread gets the staff’s attention.

  If you wish to reach the moderator staff directly for your future questions, just add the modlook tag in the Tags section.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.

  Thanks! 🙂

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  kokkieh · Staff · May 3, 2017 at 1:10 pm

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  Hi there,

  You have open threads in https://en.forums.wordpress.com/topic/transfer-domain-231

  https://en.forums.wordpress.com/topic/domain-2231

  and https://en.forums.wordpress.com/topic/canceled-wordpress-but-still-cannot-get-domain-name-transfer, and we have also followed up with you via email. Please reply in one of the existing threads or to our email if you still need help with this and don’t open any more new threads.

  My account is still stuck, saying this message when I try to complete the domain transfer:
  “The domain knowinghope.org is currently locked from transfer (Status clientTransferProhibited).

  When you initiated the transfer, did you just click the Request Code link, or did you click the blue button that says Accept Settings and Continue? Clicking that button unlocks your domain, so please do so here:

  https://wordpress.com/domains/manage/knowinghope.org/transfer/out/knowinghopeinc.wordpress.com