Support
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Hi, we just go an email reminder to renew our domain. I really need your help here. We moved our site from wordpress.com to siteground.com few months ago in order to se a more advanced website. I think we still have the domain with you and we also paid 300 USD a couple of weeks ago.
1. I never got a recepit for the payment and kindly ask you to help me with this
2. Do we have our domain still with you and if it´s paid (above) why isn`t it renewed automatically?
Thanks for your help!
Alessio Croaciani -
Hi Alessio,
there are no purchases on the account from which you’re contacting us from. Could you please let us know the name of the domain in question so that we can check it?
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Hi the domain is http://www.crocianicoaching.com
please let me know if you need anything else?
// Alessio
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You’re not currently logged in to the correct WordPress.com account.
Once you log in under the account which owns the domain, you’ll be able to renew just the domain.
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The problem is that we have nothing at wordpress.com anymore, we moved everything to groundsite.com.
Can you please see that we recently paid 300 USD for the domain? We never received any receipt so we don´t know what we paid. No one is helping us out here.
// Anna
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Hi Anna,
the domain crocianicoaching.com has been registered under a different WordPress.com account than the one you’re posting here from. Because of that, we can’t do changes to that account on your behalf.
Since there has been a recent charge, please look for the transaction ID, you can see where to find it here: https://en.support.wordpress.com/transaction-id/Send us an email to
passwordhelp@wordpress.comand paste the transaction ID in there (do not post it here, as these are public forums). Our account recovery team will reply to your email and will help you to access the correct account and manage your purchases :)
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