support

• 

  michaelcctv1967 · Member · Aug 4, 2023 at 4:45 am

  • Copy link
  • Add topic to favorites

  i can sign in but when i try to take the steps to add a payment option or plugin it tells me ‘there is already a wordpress.com account to another user & return to site’ no permission to add afterpay or woo commerce payments.

  (email visible only to moderators and staff)
  Jul 20, 2023, 10:39 AM
  to me

  This is an automated email from Installatron. To unsubscribe from these emails or to change notification settings, login to your web hosting control panel, navigate to the Installatron tool, and select the installed applications you wish to modify.

  WordPress v6.2.2 has been installed to:

  http://worldoffitness.com.au
  http://worldoffitness.com.au/wp-admin

  Administrator Username: mkbrq1 changed to michaelcctvfitness
  Administrator Email: (email visible only to moderators and staff)

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  michaelcctv1967 · Member · Aug 4, 2023 at 9:46 pm

  • Copy link

  These were the original admin credentials but godaddy support was with me when i changed it. They didn’t say i shouldn’t change them they just asked why i’m changing them & i said so i can remember them easier.
  Now i can log into wp but not wpadmin which is how i change my site. Even if I request a new password it still doesn’t open it & most often won’t even send a new password link.

  Developer said can’t do anything now.

  user mkbrq1

  pass Phgym#890

• 

  aleone89 · Staff · Aug 5, 2023 at 2:20 pm

  • Copy link

  Hello there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  At WordPress.com, we provide a fully managed hosting service with a custom server environment that is specifically optimized for WordPress. Our managed hosting service offers built-in security and performance improvements, along with in-house support for any questions or issues you may have with your site.

  We want you to know that you always have the option to migrate your site to WordPress.com, where we can provide you with in-house help to ensure that your website is running smoothly. We have an easy-to-use migration plugin (https://wordpress.org/plugins/wpcom-migration/), which you can use to migrate your site to WordPress.com.

  Please note that this feature is only available for Business plan users.

  We understand that moving your site may seem like a daunting task, but we believe that the benefits of our fully managed hosting service far outweigh the effort involved in migrating your site. With our optimized server environment and customized version of WordPress, you’ll have access to the best possible hosting service for your WordPress website.

  However, if you choose not to migrate your site to WordPress.com, don’t worry! We want to make sure you still receive the help you need. The good news is that the open-source WordPress forums are available to provide you with support. The folks in that forum are experts in WordPress and are in the best position to help you with any issues you may be experiencing.

  We hope this information is helpful, and please don’t hesitate to contact us if you have any questions or concerns. Thank you!