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  jwmcpherson1comcastnet · Member · Aug 10, 2023 at 3:35 pm

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  My website developer set up my website through WordPress and they have not given me access to my website. I finally received access to my domain which the web developer got from GoDaddy. Now, I am working to get access to my website as I feel they are holding me or my website hostage. What do I need to do to ensure I have access to my WordPress website – ALWAYS? THX

  Self-declared URL: (email visible only to moderators and staff)
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · Aug 17, 2023 at 6:47 pm

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. As you mentioned, it’s hosted by GoDaddy.

  There are two versions of WordPress. WordPress.com sites and the self-hosted WordPress.org sites. Self-hosted WordPress.org sites refer to the WordPress sites hosted by any other hosting provider but us.

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify it further:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums – but in this instance, only your host can help.

  Regards