Support
-
Hello! I upgraded to the Explorer paid subscription plan, which is including the live chat support. But I cannot access the live support. Can you please help on this issue? Thank you!
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hi there!
I can confirm that the Creator/Premium Plan is active under your account, and you should have access to live chat. Did you try these steps to contact our live chat team?
https://wordpress.com/support/help-support-options/live-chat/#how-to-access-live-chat-support
If so, what are you seeing when you are presented with available chat options? If all our Happiness Engineers are busy or unavailable, your message will be sent to email support, and we will respond as soon as possible. On rare occasions, Live Chat support is also subject to closure or limited hours during our company meetings and major holidays.
https://wordpress.com/support/help-support-options/live-chat/#chat-availability
Hope this helps. Let us know if you have any questions or if staff can you assist you in this forum thread. We’d be happy to help! -
Thank you for your answer! Today I can already see the Live Chat option for contacting support. Yesterday it was not there, maybe the account was still not fully activated. It is not active at the moment, so I have submitted a request via email. I’ll await for the reply.
Thank you very much again! :)
- The topic ‘Support’ is closed to new replies.
WordPress.com Forums 