support

  • Unknown's avatar

    i bought plans and domains also plugins but now not showing anything. some i deleted but now try to restore so have an error , I am trying to restore it, so it is being prompt there, admin is needed, so how can it be deleted without admin, then I am the administrator, I am doing it with my own same address. Also, I cant see a plan, I don’t have anything that doesn’t belong to the plane, there is nothing or damage. I want my money back.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Hi @brown546cf57cfa!

    Our Billing Support team handles inquiries about this. You can reach out to them for assistance using the link in your dashboard that says, “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com if you prefer that.

    I see that you have an open ticket with our Billing Support team. They’ll review your account and follow up with you there.

    Best!

  • Hi @brown546cf57cfa,

    Our Billing Support team replied to your email inquiry yesterday. Feel free to review their message and reply to the email if you have any further questions or concerns.

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