support

  • Unknown's avatar
    scottdf1b2d5a38 · Member ·

    I am getting an HYMNCA error when trying to add a new payment method. My card info is correct and it is not a bank issue. I have tried several different cards and keep getting the same error. Why? and how do I add a addition payment method to my profile?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    kudakwasheza · Member ·

    Hi there,

    It sounds like you’re encountering an HYMNCA error when trying to add a new payment method. Since this isn’t related to a bank issue and you’ve tried multiple cards, I’d recommend opening a ticket by sending an email to help@wordpress.com. A Happiness Engineer will assist you further and help resolve this issue.

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