support

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  beinglynnpaterson · Member · Sep 7, 2011 at 4:56 pm

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  i tried to contact support but the page comes up with error constantly – any known problems here? Custom banner loads but does not show on site when using Quintus theme. Also, Comet theme – theme does not change colours when saved, nor format… what’s up with all of this? These aren’t the only issues I am having with trying to customise my blog – is this common?
  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  auxclass · Member · Sep 7, 2011 at 4:59 pm

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  angelinmaking.wordpress.com is no longer available.

  The authors have deleted this blog.

  We need a link to the blog in question to provide you with accurate help.

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  timethief · Member · Sep 7, 2011 at 5:03 pm

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  ~~auxclass
  ♥ the new avatar/gravatar

  @beinglynnpaterson
  How are you connecting to the internet and to WordPress.com? The way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog, and how many proxy server jumps etc. it takes to connect can cause problems. There maybe be problems with your ISP and/or with the proxy servers.

  Are you using http:// or https:// see http://en.support.wordpress.com/https/

  Which browser and version of it are you using? Have your tried clearing your browser cache and cookies? http://en.support.wordpress.com/browser-issues/#clear-your-cache-and-cookies

  Is your browser version up to date? You can upgrade any browser version here.
  http://browsehappy.com/

  Do you have third party cookies enabled? Do you have another browser you can try?

  You can use this link to see if your Flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not up to date then this is where to download and install the latest version of Flash. http://www.adobe.com/products/flashplayer/

  Sometimes operating system and/or security system updates can cause problems so check for known issues. When you make adjustments to your browser settings — changing privacy settings, deleting cookies or increasing security — you will need to close your window and restart the browser before those new settings become effective.

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  beinglynnpaterson · Member · Sep 7, 2011 at 5:41 pm

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  Thank you very much for your support and advice and I shall get to work! Blessings.

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  timethief · Member · Sep 7, 2011 at 5:44 pm

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  @beinglynnpaterson
  Please take note of what auxclass said above. If you need any further help on this then we require an active link starting with http:// to the blog in question.

  Here’s how to link your username to your active blog in your blog Dashboard -> Users -> Personal Settings -> then scroll down to Account Details. Then scroll down to where it says ‘Website‘ select the URL for your primary wordpress.com blog and then save changes.

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  beinglynnpaterson · Member · Sep 7, 2011 at 5:46 pm

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  It’s a bit confusing as to why it picks up something deleted but I will take note and go and investigate :-) Thanks.

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  timethief · Member · Sep 7, 2011 at 5:53 pm

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  You need to follow the instructions I posted in order to remove the link to the deleted blog and replace it with the link to your primary blog. It’s easy to do. :)

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  beinglynnpaterson · Member · Sep 7, 2011 at 5:54 pm

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  It was easy and have done it now. It’s just confusing when starting something like this but obviously had been there before and completely forgotten. Cheers!

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  timethief · Member · Sep 7, 2011 at 6:05 pm

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  Yes, there’s your blog! Not to worry. We were all confused when we started and we still become confused and then. We are here to help so please try the troubleshooting tips I posted above. :) https://en.forums.wordpress.com/topic/support-4?replies=8#post-691673

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  beinglynnpaterson · Member · Sep 7, 2011 at 6:49 pm

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  You guys are so helpful and friendly – bless you.