Support

mcproco · Member · Feb 21, 2017 at 8:35 pm
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I just posted about how to get more space to post photos. Why does WordPress purport to be Happiness Engineers when our questions get fielded to community forums? Why isn’t there tech support?

The blog I need help with is: (visible only to logged in users)
timethief · Member · Feb 21, 2017 at 11:22 pm
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Why would you assume that Volunteers cannot provide the required tech support as I did here 2 hours ago? https://en.forums.wordpress.com/topic/photos-156?replies=2#post-2874465
timethief · Member · Feb 21, 2017 at 11:24 pm
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See: Getting WordPress.com Support https://en.support.wordpress.com/help-support-options/

Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/

The best WordPress.COM contact form to use now for Staff assistance is:
http://wordpress.com/help/contact

Live chat will be available there only if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

re: direct email support
Also note, that you can email WordPress.COM Staff at:
help@wordpress.com
mcproco · Member · Feb 22, 2017 at 5:00 am
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I didn’t assume they couldn’t. I asked why WordPress didn’t provide their own, as they claim to.
timethief · Member · Feb 22, 2017 at 5:27 pm
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Have you read our Moderator’s response at https://en.forums.wordpress.com/topic/photos-156?replies=2#post-2874856?
mcproco · Member · Feb 22, 2017 at 5:40 pm
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Thanks, much appreciated.
justjennifer · Member · Feb 22, 2017 at 5:54 pm
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Mods are also forum volunteers, not Staff. Don’t know if that helps answer your question but tt’s earlier reply should. https://en.forums.wordpress.com/topic/support-58?replies=6#post-2874638

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