Support

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  sharonbeam777 · Member · May 6, 2017 at 2:20 am

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  How to contact support via chat?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 6, 2017 at 2:24 am

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  Warning! Domain mapping upgrade for this domain not found. Please log in https://wordpress.com/wp-login.php and go to the Domains Upgrades page of your blog to use this domain.

  When you allow your domain expire, it then goes through a process that can take several months to complete described at https://en.support.wordpress.com/domains/domain-expiration/. Note that there is a domain redemption fee charged by the domain registrar that cannot be waived by wordpress.COM.
  I’ve tagged this thread in the sidebar with modlook for Staff attention. Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
  If you’re logged into the account that is associated with your expired domain, they will look up its status and get in touch with details.
  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into the associated account, and provide the domain URL here.

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  hacchism · Staff · May 6, 2017 at 2:28 am

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  Hi there,

  Here is the direct link for live chat support: https://wordpress.com/help/contact.

  However, please be aware that it’s not available if all of the staffs are busy chatting with other users.

  Thanks :)

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  sharonbeam777 · Member · May 6, 2017 at 2:30 am

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  Thank you! It goes to posting on the forums for me.

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  hacchism · Staff · May 6, 2017 at 2:36 am

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  You are welcome :)

  It goes to posting on the forums for me.

  This means that you don’t have a paid plan. You need to upgrade to a paid plan in order to use live chat support or email support.

  If you are not planning to upgrade to a paid plan, please kindly create a new thread for the issue that you are facing. Volunteers and staffs are helping you there again.

  Thanks :)

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  hacchism · Staff · May 6, 2017 at 2:39 am

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  In addition, I recommend you to read the following support page to know more about the support on WordPress.com.

  Help! Getting WordPress.com Support
  https://en.support.wordpress.com/help-support-options/

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  sharonbeam777 · Member · May 6, 2017 at 2:45 am

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  Thank you! I just paid it again, so this time it went to email, instead of forum.

  It was paid before but there was an error in my email asking for a refund from the company that sells divi. I sent it to WordPress by mistake and they refunded what I’d paid them and since then I can’t get hold of anyone.

  I really appreciate your help.

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  timethief · Member · May 6, 2017 at 2:45 am

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  The quickest way for you to get Staff support at this time is not to duplicate contact but to simply wait for them to respond to the modlook tag on this thread.

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  sharonbeam777 · Member · May 6, 2017 at 2:46 am

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  Thank you as well timethief. The doman is not from WordPress and did not expire, thankfully!

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  sharonbeam777 · Member · May 6, 2017 at 2:49 am

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  Okay timethief, thanks. I’ll just wait then.

  Help is much appreciated from both you and hacchism! :)

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  timethief · Member · May 6, 2017 at 2:53 am

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  I’m sorry. You are referring to https://equinecounseling.wordpress.com/ but your username is linked to https://equinecounseling.life/

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  hacchism · Staff · May 6, 2017 at 2:54 am

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  @sharonbeam777

  My pleasure :)

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  sharonbeam777 · Member · May 6, 2017 at 2:57 am

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  I bought equinecounseling.life as well as equinetherapynorthtexas.life from a different domain company. I was given advice to do that, and now I understand why, lol.

  Fortunately, my accidental request to have my wordpress services “refunded” did not affect my domains.

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  hacchism · Staff · May 6, 2017 at 2:59 am

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  @timethief

  I’m sorry. You are referring to https://equinecounseling.wordpress.com/ but your username is linked to https://equinecounseling.life/

  That’s why it looked like that your answer wasn’t related to the question. I thought that your answer has particular meaning because I know you are a veteran in this forum :)

  Anyway, please give me a feedback anytime if my answer is wrong. I’m willing to get it.

  Thanks always.

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  sharonbeam777 · Member · May 6, 2017 at 3:02 am

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  Neither of you were wrong. It’s how it looked because of the erroneous email I sent. I was just trying to figure out how to get chat support. I sent an email a couple of days ago. I was hoping to work on the site tonight, but it looks like I need to just do something else.

  Thanks to all. All of your feedback is appreciated.

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  timethief · Member · May 6, 2017 at 4:00 pm

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  @hacchism
  
  @sharonbeam777
  Every 3 months or so Support Staff from around the globe have face to face meet-ups. That means fewer are available to deal with support issues. I think this may be why there is a backlog and delay, though I do not know this for sure.

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  staff-zinnia · Staff · May 7, 2017 at 10:04 am

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  Hi All :)

  timethief is correct, the forums team is on a meetup. We are catching up with replies today and have some help coming this week from our other coworkers.

  Chat was temporarily closed last week for a bit. Are you still having trouble reaching live chat?