Support

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  marstwain · Member · Jul 6, 2017 at 3:28 am

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  I have a paid plan & would like to contact support directly and privately. How would I go about doing that?

  The blog I need help with is: (visible only to logged in users)

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  iamgideonkoh · Member · Jul 6, 2017 at 3:34 am

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  Hi @marstwain,

  Here are some of the various support formats that we provide:

  If you have a paid upgrade, please use the “Contact Support” form: https://wordpress.com/help/contact. If you have a paid plan (Personal, Premium, or Business) and we have chatters available, you’ll be able to chat with us live. Otherwise you can submit the form and we’ll follow up by email.

  If you do not have a paid upgrade, please post your question in our community forums: https://en.forums.wordpress.com/

  Feel free to read more about it here: https://en.support.wordpress.com/help-support-options/

  Please do let us know if you need any further assistance.

  Thanks,
  Gideon

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  justjennifer · Member · Jul 6, 2017 at 4:35 am

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  Just to add to what @iamgideonkoh has mentioned, you do need to be logged in with the username account that purchased the upgrade in order to access the paid plan support options.