support – charged invoice, but no active account

pamelaposch30980b541e1b · Member · Aug 20, 2024 at 9:38 pm
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Hello,

my creditcard has been charged although I have no active wordpress account. I open an account today, so I can open a ticket to get support.

So pls check and refund the money Euro 141,60:

[redacted by staff]

Regards,
Pamela Posch

Self-declared URL: not available
Jetpack: Unknown
WP.com: Unknown

The blog I need help with is: (visible only to logged in users)
pamelaposch30980b541e1b · Member · Aug 20, 2024 at 9:42 pm
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remove this information after support – contact me via mail
pamelaposch30980b541e1b · Member · Aug 20, 2024 at 9:50 pm
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no editing function here – pls remove sensitive information here and answer me via mail
antheadv · Member · Aug 20, 2024 at 10:13 pm
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I have also been charged on my paypal account as well and have still not heard back since enquiring last night
helper-heroponriki · Member · Aug 26, 2024 at 12:28 pm
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@pamelaposch30980b541e1b and @antheadv

I just took a look and unfortunately, it seems that we don’t have any record of purchases, transactions, or billing activity under the account you’re currently logged into. But don’t worry, we still want to help you out as much as we can.

To get started, could you please provide us with the charge details at https://wpchrg.wordpress.com/ ? This will help us to identify the transaction and provide you with the assistance you need.

To find the transaction ID, you can check your bank statement for a charge with WordPress followed by a ten-digit letter/number code.

For example: WordPress XXXXXXXXXX.

If you only see a partial transaction ID, you may need to contact your bank directly to get the full ID needed.

If the charge on your bank statement doesn’t match this format, it’s possible that the charge wasn’t made on WordPress.com.

I hope this information helps you out! Let me know if you have any further questions or concerns.

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