Support chat
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We pay for a premium account but there’s no access to the support chat. How do I access that?
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hi there, please disregard that last reply, I got my wires crossed in who I was replying to.
I checked your account, but I don’t see any WordPress.com sites, purchases, transactions, or billing activity.
What is the URL of the site that you purchased a WordPress.com Premium Plan for?
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Ah ok, that is a self-hosted WordPress.org site, which we can’t help with here.
To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/
WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/
With that said, if you’d like to move your site to us where you can get live chat support with a paid Premium or higher plan, you can by following the steps at https://wordpress.com/support/import/#self-hosted-word-press-org-site
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