Support chat

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  hyesunggehring · Member · Oct 3, 2022 at 7:54 pm

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  We pay for a premium account but there’s no access to the support chat. How do I access that?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-blorbo · Staff · Oct 3, 2022 at 8:07 pm

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  Hi there, please disregard that last reply, I got my wires crossed in who I was replying to.

  I checked your account, but I don’t see any WordPress.com sites, purchases, transactions, or billing activity.

  What is the URL of the site that you purchased a WordPress.com Premium Plan for?

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  hyesunggehring · Member · Oct 3, 2022 at 11:44 pm

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  morelandpres.org

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  staff-blorbo · Staff · Oct 4, 2022 at 12:07 am

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  Ah ok, that is a self-hosted WordPress.org site, which we can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, if you’d like to move your site to us where you can get live chat support with a paid Premium or higher plan, you can by following the steps at https://wordpress.com/support/import/#self-hosted-word-press-org-site