Support Chat Not Working

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  rbthpn · Member · Aug 20, 2024 at 4:47 pm

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  I haven’t been able to use support chat for several days. I’ve tried three different browsers and different accounts. The AI response from previous chats fails to load, creating an endless loop that never completes. Has anyone else had this problem?

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  rbthpn · Member · Aug 21, 2024 at 12:59 pm

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  I’m not the only one!

  https://wordpress.com/support/live-chat/

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  helper-trexing · Member · Aug 26, 2024 at 5:43 pm

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  Hey there! We have been experiencing high support volume, so we appreciate your patience. In the meantime, I took a look at your account, and it appears that you were able to get in touch with our Happiness Engineers. I’m going to follow up on that email thread to make sure everything has been handled.