support directly from woodpress
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Is there anyone who knows if it is possible to get some help directly from woodpress because i need help with the mess i have created conserning password username domaine and theme. hope someone can help me out here
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@kunstenmors Could you share the full address of the site you need help with to confirm that it is hosted here at WordPress.com?
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Hi there,
Can you please let me know your site’s address as @themagicrobot suggested so I can point you in the right direction of getting support?
Please note that these forums are for WordPress.com hosted sites only. If your site is using the self-hosted version of WordPress you need to seek help at the WordPress.org forums:
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Hi again thanks for the quick response.
I must admit that i think i have been messing up a lot with my information but i hope that we can find a way to solve this.my username is mettemors
my domaine name is mettemors.com
and my password is [redacted] but im am not sure if that is an old oneI hope that it is the right information because i have as told made a big mess
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mettemors.com is owned by a different account than the one you’re currently logged in (kunstenmors) and it’s not mettemors either.
To gain access to the account associated with that site please use the following form:
https://wordpress.com/wp-login.php?action=recovery
Since you have already made a purchase (domain registration and plan) make sure to include the transaction ID in the form above.
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Hi again
I know how this sounds but i cant find the transaction id. I do not know if it is possible to find my anyhow. I can see now that the WHOIS data you have sent me is not correct it is the wrong address and i do also live in Denmark.
I can give you some more details if that can make it easier to find me in your system. I have payed around 150 dollars and i bought one theme i think it was organic themes Restaurent.Thanks
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Year and maybe it is another email address also i have changed and am im not sure which email i wrote as an contact email and what i wrote as an opening email. i have two : (email visible only to moderators and staff)
and mnettemorsfotogmail.com -
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Can you try inputting the correct username mettemors7 at https://wordpress.com/wp-login.php?action=lostpassword
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Please try @themagicrobot’s suggestion and if you’re still not able to log in search this year’s bank statements for a charge from WORDPRESSCOM. When you locate that charge please follow these instructions on how to retrieve the transaction ID:
https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt
Then send us the transaction ID in the recovery form:
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