support email adress

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  soxessoires · Member · May 6, 2020 at 11:23 pm

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  Hi,

  can someone told me the support email from wordpress? Because my Account was hacked and my paid domain is not accessible.
  best regards

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  obt28 · Member · May 6, 2020 at 11:42 pm

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  Hello @Soxessoires,

  Sorry to hear that your website has been hacked!

  What is your website address?

  I have tagged this thread so you can get help from a WordPress support staff.

  Best,

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  soxessoires · Member · May 6, 2020 at 11:54 pm

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  hello,

  my website was soxxessoires.com i bought the domain over wordpress but now i can´t see my domain in my wordpress profil. i have only a mail that the domain email adress was changed.

  best

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  kokkieh · Staff · May 7, 2020 at 7:59 am

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  Hi there,

  soxxessoires.com is registered with us, but it belongs to a different account, not the soxessoires account you’re using to post here. I don’t see any changes on that account or to the domain that would indicate that someone has gained unauthorised access to the account, so the more likely problem here is that you just logged into the wrong account by mistake. The last change to the domain contact email was in February.

  If you no longer have the login details for the correct account, you can follow our account recovery process here:

  Recover Your Account