support for paid services

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  caronesvision · Member · Apr 5, 2021 at 6:33 pm

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  I see that if a need a pre-sales information, there isn’t any direct email, online chat or phone number to call to clarify my doubts.
  If I will start a paid service (as your backup&restore service ‘Security Real-Time’) I wil lhave the possibility to be suported by chat/email/phone? Or I still will be redirected to the community in case I need support?

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  raynesio · Member · Apr 5, 2021 at 10:23 pm

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  Hi @caronesvision,

  With the ‘Premium’ plan or higher you get live chat support. For 24/7 live chat support you would need the ‘Business’ plan or higher.

  You can see plan details here for more information:
  https://wordpress.com/pricing/

  Hope this helps.