Support is down
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I need to get in touch with support and have been trying for a whole week but no matter if I use my laptop or mobile, the ‘continue’ button is greyed out and I can’t send a ticket. I need urgent help!! What do I do? They don’t have an email address or a phone number so there is no other way to contact them other than the way which is broken.
The blog I need help with is: (visible only to moderators and staff)
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Hello there!
Thank you so much for getting in touch with us! We truly appreciate it. I wanted to inform you that we’re currently experiencing a bug, and our dedicated team of developers is actively investigating the issue. Rest assured, we’re working hard to fix it as soon as possible. Once the problem is resolved, we’ll promptly notify you.
In the meantime, if there’s anything else we can assist you with, please don’t hesitate to let us know. We’re here to help in any way we can while we work on resolving this matter.
Thank you again for your understanding, and we’ll keep you updated on the progress.
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We were able to sort this out. The inability to contact us through the help center at https://wordpress.com/help/contact/ is because the Jetpack Plugin became disconnected. This happens when another theme or plugin runs interference on the site.
Let us know if you’re able to manage your plugins following these instructions: https://wordpress.com/support/plugins/solve-problems-with-plugins/
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