support needed(Valentine’s day promocode)

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  barristars · Member · Feb 19, 2019 at 1:20 am

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  I can’t seem to find the support help in anyway. But I saw the valentine’s day promo having 30% off the usual rate, but keep showing 20% when i key in the promo code. Please assist.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Feb 19, 2019 at 5:23 pm

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  Hi –

  Thanks for writing to us. I’m happy to help. Which plan are you looking to add to the account?

  https://wordpress.com/pricing/

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  barristars · Member · Feb 20, 2019 at 2:41 am

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  Hi,

  I’m looking at the personal plan for my site becreatenow.wordpress.com just to showcase some creativity stuff for fun.

  Regards
  Barry

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  kokkieh · Staff · Feb 20, 2019 at 6:06 am

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  Hi Barry,

  Can you please provide more info on where you saw this promotion, and what code it is you’re trying to use?

  We had a Valentine’s promotion running over 14 and 15 February, but that promotion was only for 20% off, and that code is no longer valid.

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  barristars · Member · Feb 20, 2019 at 6:11 am

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  //s.imgur.com/min/embed.js

  I hope the embed works. But here you go

  Alternatively…

  https://imgur.com/a/T0PZeVW

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  kokkieh · Staff · Feb 20, 2019 at 6:27 am

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  Thanks for the screen shot.

  You’ll see that email indicates the discount is 20%, not 30%. I notice the button at the bottom says 30%, but I received that exact email for one of my sites and it shows 20% everywhere, so I’m not sure why it shows differently for you.

  Additionally, that code was only valid for 48 hours, so it can no longer be used, and you only posted here several days after the code already expired.

  Regardless, I’ve added credits equal to the value of 20% off the Personal Plan to your account. That will automatically be subtracted from the total when you go to check out.