Support site can`t be reached, help button disspears
-
Hello everyone,
i tried for a couple of hours to find info about how to enable friends to see my blog since i use the privacy setting.
I cant find it, its frustrating.
I find links to a support-page of wordpress but that page wont load, i cant see it.
And strange but the help-button shows a couple of helppages but every time i try to use it, the categories disappear before i can click on it.Can ayone help me out ?
How do i reach the supportpages?
What`s the problem with my help button?
How can I enable my friends to see my blog?The blog I need help with is: (visible only to logged in users)
-
To enable friends to see your blog:
http://en.support.wordpress.com/upgrading-from-windows-live-spaces/how-do-i/ (under “Change my blog’s permissions”) -
Thank you for the reactions.
Problem is that i cannot reach the supportpages. Every time i click on a link to a supportpage or when i type the adress it doesnt load that page.
I have no idea what the problem is. -
1. Some issues that you encounter with your WordPress blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies. See here > http://en.support.wordpress.com/browser-issues/ The instructions for specific browsers are found here > http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
2. Some issues can be resolved by upgrading your browser.
3. Some issues can be resolved by using another browser.
4. Some issues can be caused by not updating your Flash. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Some issues can arise from the way you connect to the internet (mobile, satellite, DSL, dial-up) and to your blog and how many proxy server jumps etc. it takes to connect. There maybe be problems with your ISP and/or with the proxy servers. There may be problems with your web host. Check known issues with your ISP and with your web host.
6. Sometimes operating system and/or security system updates can cause issues. Check for known issues.
If none of the above work for you then please file a support ticket with Staff using this link http://en.support.wordpress.com/contact/ and be sure to include what operating system you are using, which browser and version of it you are using, if you tried another browser or not and what the results were, whether or not your Flash is up to date, and how you are connecting to the internet and to wordpress.com.
-
Thank you so much for your extensive answer, it really helped me.
I tried refreshing the page, I cleared my history, checked my version from explorer, checked my flash which was up to date.
Nothing worked but then I installed another browser, Google Chrome, and now I can reach the support site! I have to refresh the page before it can load but now I do have access to the support pages.
Thank you! -
-
-
On IE8, you might try again and when on a page with the help button, set compatibility view to on.
http://blogs.msdn.com/b/ie/archive/2008/08/27/introducing-compatibility-view.aspx
-
I tried that but it doesnt work.
The button disappeared so I added the adress in compatibility view settings in the toolsmenu but nothing changed. I cant reach the supportpages and the help button keeps disappearing.
Now I use Google Chrome and with that browser I can reach the supportpages and the helpbutton works too.
- The topic ‘Support site can`t be reached, help button disspears’ is closed to new replies.
WordPress.com Forums 