Support team nor reply in chat or email
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Support team not replying to chat or email.
The blog I need help with is: (visible only to logged in users)
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It’s possible that the support team is backed up right now. If your question is specific to your account/billing/subscription, I recommend waiting for the support team to get back to you.
Alternatively, if it’s a general question about the WordPress software, or the WordPress.com platform, you can respond here, and one of the volunteers can guide you on the next steps.
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I got mail from wordpress as below.
To keep our platform safe and avoid misuse, we sometimes need to verify certain actions and temporarily pause functionality for larger imports.
You recently reached 10,000 subscribers on your site through the Import Subscribers feature, and we’d like to request some further information to help you get back up and running.
Could you please reply to this email with the following details?
- How did you collect the email addresses for the subscribers you are importing?Could you please share the link to the sign up source, if it’s available online?
- Can you ensure that these subscribers confirmed that they want to receive emails from your website/Newsletter?
- How did you manage unsubscribe requests? Did you have any email bounce management system in place before and can confirm that your import list doesn’t include invalid or unsubscribed email addresses.
- Have you ever purchased a list of subscriber email addresses? Could you please share more details about where you received this from and if the users agreed to receive emails from third parties when signing up originally.
- Do you engage in affiliate marketing?
- What types of email messages do you send? Can you provide samples of the different types of messages you have sent in the last three months or plan to send?
We’re looking forward to hearing from you.
I already Replied them with answer of above questions. -
Just to reinforce, ame problem not getting answers from chat support (commerce paid plan)
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no help or support at all, a waste of time and money, I am or really happy also I started to get spam emails from other
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I’ve had the same problem. Current support staff probably won’t admit it’s because 1/12 of the employees left during an ongoing legal conflict. I doubt the remainder are happy with the work environment.
https://www.theverge.com/2024/10/4/24261931/wordpress-matt-mullenweg-automattic-employee-pay-package
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Hi @shitaltejani168!
Thanks for providing us with more information. We wrote back to you by email through ticket #8856415 on October 11th to let you know about the resolution for your case.
You can reply to that email if you have any questions about the process.
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