Support to change 2 step verifi account.

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  iolnav · Member · Oct 27, 2022 at 1:51 pm

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  Hello. I lost my previous authen app. Now, I only can use SMS to receiv 2FA code. I want to remove older 2FA app and setup a new. But when I clicked use SMS to obtain 2FA code for disable older 2FA app, It say “Unable to request a code via SMS right now. Please try again after one minute.”
  So I am here to request support.
  Sorry for my bad English.
  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Oct 27, 2022 at 5:32 pm

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  Hi there,

  Since you have access to your account (you would not be able to ask questions in our forums otherwise) you can get around this issue by printing a set of backup codes: https://wordpress.com/support/security/two-step-authentication/#backup-codes

  This will allow you to pull a code from your list of backup codes, and make any settings changes you need.

  Once everything is fully set up it’s also recommended you print a fresh set of backup codes, and store them in a safe place. If you have any issues with live codes (from an app or SMS) the backup codes are there to help you regain access to your site in the case of an emergency.

  Hope that helps. Please let us know if you have any more questions.

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  iolnav · Member · Oct 27, 2022 at 5:35 pm

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  Thank you very much. I will try it and report here.

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  iolnav · Member · Oct 27, 2022 at 5:40 pm

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  Problem solved! Thank you very much again!

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  staff-zinnia · Staff · Oct 27, 2022 at 5:49 pm

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  Awesome. Thanks for letting us know. Be sure to reach out if you need any other help in the future.

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  iolnav · Member · Oct 27, 2022 at 6:33 pm

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  Yes. Sure, thank you.