Support unresponsive

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  angelascappatura · Member · Mar 27, 2014 at 10:48 pm

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  My website isn’t working/loading and I messaged support nearly 24 hours ago for help without response.
  Is there a standard response time?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 27, 2014 at 11:00 pm

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  Although angelascappatura.com has been registered, it is not using WordPress.com nameservers. If your domain is mapped to a self-hosted site, then your configuration may be fine as currently set up. If you wish to host your site at WordPress.com, you will need to update your nameservers as outlined below.

  To learn about how to correctly map an existing domain, please see our documentation. http://en.support.wordpress.com/domain-mapping/map-existing-domain/#instructions-for-mapping-an-existing-domain If you’re not sure whether you own this domain or not, the WHOIS database record may help you out. http://www.whois.net/whois/angelascappatura.com

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  angelascappatura · Member · Mar 27, 2014 at 11:02 pm

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  I appreciate the response. I’m curious though, up until about a month ago it was working – and registered. Why would that have changed?

  Thank you.

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  timethief · Member · Mar 27, 2014 at 11:04 pm

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  All domain mapping upgrade es are renewed annually just as all domain URLs are renewed annually. Did you fail to renew?

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  angelascappatura · Member · Mar 27, 2014 at 11:05 pm

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  It’s a domain purchased through WordPress and expires in December 2014.

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  timethief · Member · Mar 27, 2014 at 11:07 pm

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  There’s some sort of an issue here that I cannot fathom so I’ll tag this thread for Staff assistance. Another Volunteer may answer prior to Staff but I tagged the thread so it will not fall through the cracks and escape attention. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

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  angelascappatura · Member · Mar 27, 2014 at 11:10 pm

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  Thank you.
  I’m looking on my domains page and it’s listed as – “Expiring – will stop functioning on Dec. 2 2014.”
  But it does not give me an option to renew.

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  timethief · Member · Mar 27, 2014 at 11:12 pm

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  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and renew any upgrade(s).

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  angelascappatura · Member · Mar 27, 2014 at 11:13 pm

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  I am.

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  timethief · Member · Mar 27, 2014 at 11:14 pm

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  Good then all you need to do now is be patient while waiting for Staff who deal with threads tagged for their attention in chronological order by datestamp and timestamp.

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  angelascappatura · Member · Mar 27, 2014 at 11:14 pm

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  Whois says the domain is available.
  But if I try to search elsewhere it says unavailable. If I try to purchase or search on wordpress the response I get is “this domain is mapped to a wordpress blog.”

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  timethief · Member · Mar 27, 2014 at 11:17 pm

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  Yes I already searched that before I originally responded. Please don’t continue to post into this thread because it’s not in your best interest to post to it after it has been tagged for Staff help. Doing so moves the timestamps forward and it takes longer to get a response. The same is true if you email more than once the date moves forward and it takes longer to get help.

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  jackiedana · Member · Mar 31, 2014 at 11:02 pm

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  It looks like one of my colleagues is assisting you in a private thread, so I am closing this as a duplicate.