Support – what support?
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Support
We believe everyone deserves fantastic support for their WordPress.com blog. Our backlog of requests has consistently grown as our team of 10 receives nearly 8,000 messages a week. To get caught up and give our customers the support they expect with paid upgrades, we made the difficult decision to limit the contact form to customers with upgrades. Once we are caught up we will work on bringing a high level of support back for everyone.I have got this right? I can no longer contact our happy engineers to complain or ask for help? Because I don’t pay? Or because they are inundated with complaints about the default email box changing and the topics display changing?
No good being told to complain to staff through support when we can’t. So that only leaves the forums for us poor pobres to voice our discontent.
The blog I need help with is: (visible only to logged in users)
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That’s right.
Of course, if you have a technical problem you can usually look in the forum and find it asked and answered here, and if it hasnt’ been, you can ask it. But no, there’s no point telling us volunteers that you’re dissatisfied with the level of service: how do you think WE feel after four straight days of this?
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It’s right you won’t get any real help even if you do manage to contact them. I sent an email to them about intimidating comments from another WP blogger and 3 days later still no reply. There is no support unless of course it’s something WP has broken and is in the process of fiddling with to break it even more.
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Does paying for a site redirect make me a premium member? I choose one of the third-party hosts from the wordpress site (that they make money from) and I would like to be able to receive support if need be…
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Thank you but it’s not direct threats, it’s more intimidation (we both have a Wales blog), such as “we are monitoring you…” and they then proceeded to enter my blog over 40 times in a row. I did send the email to ‘abuse’ though.
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@ raincoaster – I looked at mailing support following your suggestion in the thread about the topics, saying that we should contact WP directly rather than moan on the forum.
I know what it’s like being a volunteer on a forum/blog/website – and wondered why I did it really. It doesn’t alter the fact that a little information as a stick saying ‘We are introducing changes etc etc etc’ (I self deleted the sarcasm about arbitrary and not interested in bloggers’ points of view).
Back to the first point, I do not have a technical problem (well I did and it wasn’t resolved but that is irrelevant) – but I think it is reasonable to know why changes have been made. And to actually let people know they have been made. There is nothing helpful on any of the WP blogs.
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I need to copy all my posts to my external F drive. How can I do this. Will someone please help. Thank you!!!
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Need to copy all my posts to external F drive. How??? Help please!!! Email: (email visible only to moderators and staff) Thank you
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@1emeraldcity Please don’t high jack threads that don’t pertain to the question your asking Please refer to the following WP.com documentation. → http://en.support.wordpress.com/export/ If you have any further questions pertaining to your question please start a new thread.
Thank in advance
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Defamation, abuse, threats: We suspend content for inciting violence or threatening or impersonating a private person. Please see our abuse process for more information. http://en.wordpress.com/complaints/
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Definitely sounds like nonspecific threats that are something that could get their username/blog suspended. That would mean they couldn’t comment on ANY WP.com blogs.
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Yes @raincoaster reading between the lines of all the comments i felt it was all meant to scare me away, but it was done without being too obvious (but not so clever that i coudn’t see through it). Anyway i sent the comments to trash but have not deleted them in case WP need to see them. That’s if they ever reply to me!! Thanks
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And where. where? am I using demation. abuse or threats?
Or inciting violence or threatening or impersonating a private person? Well?
There are two different issue going on here. Mine is simply about not being able to contact unhappy and overworked engineers. The other is not my issue.
Please read the threads correctly and possibly separate irrelevant comments.
Thanks.
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There are two different issue going on here. Mine is simply about not being able to contact unhappy and overworked engineers. The other is not my issue.
Are you addressing me? If so then go to the top right hand corner of your Admin page and locate the help link to contact Staff.
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@roughseasinthemed i think i caused this confusion by adding to this thread with my particular problem about lack of support, i was sort of saying why i agreed with you, and then it got confusing so aplogies for that, to all. Sorry!!
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I sent an email to them about intimidating comments from another WP blogger and 3 days later still no reply.
When we create a support ticket by contacting Staff it’s important to understand they have a backlog. They deal with the support tickets with the earliest dates first. So if we contact them more than once on the same issue the date moves forward and it takes longer to get help.
These are the direct report links:
abuse process
complaints -
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Uf, thank you overbyhere
So, to get back on track. I can no longer access any support right now according to the link I originally posted.
And at timethief. yes, I can not contact you or anyone else. how clear do I need to make this one?
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