Support with accessing files
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Hello!
This client is considering reworking this website. They’ve sent me their exported WordPress file(s). I was trying to see if I could upload the zip file of the entire site via the import content section, but I kept getting errors and I am unsure how to full do this.Essentially I was trying to upload the entire exported website from WORDPRESS to WORDPRESS – but I kept getting errors.
I am trying to see what this clients website looked like before.
Thank you for your time and support.
The blog I need help with is: (visible only to logged in users)
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Hey there @createe8151c85df , I’ve redacted the information for you & put it in our notes. What error are you getting, and what do you have in the zip file for the site?
If it’s got everything from wp-content plus a SQL file, it is possible to get things working with phpMyAdmin and SFTP, though it can be a bit trickier if the file is from an long-outdated installation or a broken site.
You would need a Business Plan to import that here, or you could experiment with a copy of WordPress at another host or even a localhost installation.
For our services, here are the import methods we usually recommend, if you have this kind of access:
No matter where your site is now, you can move it to WordPress.com. This page will help you find the steps to take to migrate a site to WordPress.com. I have a… Self-Hosted WordPress.org Site If you have a site with another WordPress host, or a local development/staging site, you can move it to WordPress.com using one of three options: Import an entire site including its content, medLet us know what you have in mind and how we can help!
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