Suspended?

  • Unknown's avatar
    imtheghoulnextdoor · Member ·

    I am so lost and hope you can help me, I paid $48 for an account on September 2, and now it looks like my account is suspended and I cant for the life of me figure out how to fix it, please help!

    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • aleone89 · Staff ·

    Hello there,

    Are you able to detail what you’re looking to do, and what you’re seeing when you go and do that.

    I’ll happily point you in the right direction and see what we can do about getting you to where you need to be.

    Many thanks.

  • Unknown's avatar
    imtheghoulnextdoor · Member ·

    Hi, thanks for responding! When I try to log into my account it takes me to an old blog of mine from 2020, not the one I recently paid for. When I look up the one I’m trying to access at everythingequineandfeline.com, it says the domain has been suspended due to non-completion of an ICANN-mandated contact verification, but i’m unsure of what I missed in verifying, and how to rectify it.

  • Unknown's avatar
    helper-heroponriki · Member ·

    Thanks for that information! You made that purchase under a different WordPress.com user account than the one you’re currently logged into.

    You need to log out of imtheghoulnextdoor and into the other account to manage the site.

    If you don’t remember what account you used to purchase, you can use the transaction IDs from charges on this account to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

    https://wordpress.com/wp-login.php?action=recovery

    Just fill out as much information as you have, including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

    WordPress XXXXXXXXXX

    You can read more about what the account recovery process entails here:

    https://wordpress.com/support/account-recovery/

    Regarding the suspension of your domain, you failed to add your domain contact information with ICANN (Internet Corporation for Assigned Names and Numbers) within 14 days of your domain purchase.

    To fix this, you need to log into the account that owns the domain and contact support from your account page and they can help you sort this out:

    https://wordpress.com/help/contact

    I hope that clarifies things! Let us know if you have any questions.

  • The topic ‘Suspended?’ is closed to new replies.