Suspended my website

• 

  sapiamart123 · Member · Dec 16, 2020 at 4:27 pm

  • Copy link
  • Add topic to favorites

  This Account has been suspended.
  Last week my website was suspended due to a malware attack Now I don’t how to recover it. Please guide me on how to open my WordPress website

• 

  staartmees · Member · Dec 16, 2020 at 4:34 pm

  • Copy link

  If you are talking about a wordpress.com website, the only way to restore your site is by contacting the TOS-team throught the apropriate contact form at https://en.support.wordpress.com/suspended-blogs/

• 

  staff-ozmodiar · Staff · Dec 16, 2020 at 5:35 pm

  • Copy link

  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

• 

  ah2bcb · Member · Dec 30, 2020 at 1:16 am

  • Copy link

  staff-ozmodiar I have the same issue. It happened around the same time as the person who initiated this post. Please help. My URL is BlackYellowpages.net

• 

  staff-ozmodiar · Staff · Dec 30, 2020 at 1:59 am

  • Copy link

  @ah2bcb

  You do not have a WordPress.com site. Based on whois data, you appear to have a site hosted with Bluehost. You will need to contact their support team.

• 

  ah2bcb · Member · Dec 30, 2020 at 5:03 am

  • Copy link

  staff-ozmodiar but why can’t I see my info in my admin page on wordpress? I think I could fix the issue if I could get into the admin page

• 

  staartmees · Member · Dec 30, 2020 at 5:59 am

  • Copy link

  Your site isn’t hosted on the wordpress.com platform. Only Bluehost Support can help you.